退款政策
30-day return request window
The return period begins on the product's actual delivery date, not the order date, payment date or purchase date. Submit your return request within 30 days of actual delivery. The returned product does not need to reach us within that 30-day period.
Return packaging
Original packaging is not required. Please package the return securely and include the main product, essential accessories, components and originally included items whenever reasonably possible.
If inadequate return packaging causes additional damage during transit, the refund may be reasonably adjusted based on the actual condition of the returned product.
Damaged, incomplete or incorrect deliveries
If an item arrives damaged, incomplete, incorrect, missing items or visibly defective, you should contact us within 7 days of delivery.
Where applicable, please provide your order number, photos of the product and outer packaging, clear photos or video showing the issue, and other information that may help us verify the problem.
Once a shipping- or product-quality issue is confirmed, we may provide a replacement, exchange, refund or another appropriate after-sales solution based on the circumstances. The seven-day reporting request does not limit mandatory consumer rights.
No restocking fee
No restocking fee is charged for returns that comply with this policy. We do not apply a standard fixed-percentage restocking fee.
If a returned product shows significant customer-caused damage, excessive signs of use, missing essential accessories or components, or another condition that materially reduces its value, we may reasonably adjust the refund based on the item's actual condition. Any adjustment is assessed case by case.
This value-loss adjustment does not apply to confirmed shipping damage, incorrect or incomplete fulfilment, product-quality defects or remedies required by applicable law.
Start a return
Contact us with your order number and reason for the request before sending an item back. Return-shipping arrangements will be confirmed during the review of your request.